Are replacement blades available?
The blade is a part of the motor assembly and is not able to be easily replaced by the customer; the blade should be sharpened instead. We do not advise the customer for any of our hedge trimmers to sharpen the blade themselves unless they are familiar with this task. In most cases, it is required to take the unit to a qualified technician for sharpening.
Can a pole be attached to make this a pole hedge trimmer?
Unfortunately, this is not an option for our designated handheld trimmers.
What to do if blade has jammed (motor hums, blades not moving)?
Option A – Unit has anti-jamming function: If the branch is blocked in the blade, press the anti-jamming button on the control panel, the blade will reverse twice, and the branch should be released. You can clean the blades by removing any other dirt and debris using a paint brush and then applying a light machine oil. WD-40 or a similar product is recommended. Please make sure to remove power source before cleaning. Option B – Model does not have anti-jam function: To rectify a jam, start by removing the battery or unplugging your unit. Clear the debris and then you can clean the blades by removing any dirt and debris using a paint brush and then applying a light machine oil. WD-40 or a similar product is recommended.
Why aren’t my blades cutting well?
Typically, this is because of sap or debris being caught between the blades (refer to question, what to do if blade has jammed) or the blade may need to be sharpened.
Is there an auto button so that I do not have to continuously hold down the trigger
As a safety precaution, none of our hedge trimmers have an automatic on button that will allow the customer to operate the unit without holding onto the trigger.
What oil do I use to lubricate the blades?
Customers can use a light machine oil to lubricate the blades.
What is the run time?
The run time will vary depending on the battery in use and will fluctuate depending on the load and user technique. However, hedge trimmers that come with a 2.0Ah battery can provide up to 50 minutes of run time under a light load.
What hedge trimmer is right for me?
Like many of our tools, hedge trimmers are produced in a wide range of sizes and powers. Our lightweight 2.7A is extremely easy to handle and very useful for people without a great need to trim their hedges, the G-max pole saw is ideal for users with tall, difficult to reach hedges and the 60V and the 80V are perfect for heavy duty, long period hedge trimming. Commercial users should refer to our 82V line.
What is the cutting capacity?
Depending on the model, the cutting capacity varies between 5/8” or 1.2”. Refer to the owner’s manual for specifics
Why won’t my hedge trimmer turn on?
Battery operated: A lot of the time this means the battery hasn’t been fully inserted. On both the charger and the unit, you will know the battery is properly secured in when you hear a click sound. You also will be able to determine if the battery is fully inserted because you won't be able to pull the battery back out without pushing the button located on the battery. If the handle rotates, ensure that it is locked in position, or the unit will not start. Corded: Ensure that the correct extension cord is being used as advised in the ‘Electrical’ section of the manual and that the cord has not become loose at the outlet or connection on the trimmer. If the handle rotates, ensure that it is locked in position, or the unit will not start.
Do I need to put oil in from time to time?
No, our hedge trimmers are oil free and do not require any oil. However, you can apply general light machine oil to the blade from time to time to help lubricate and maintain the sharpness of the blade
Does the hedge trimmer have safety lock if I accidently drop it?
If the hedge trimmer is accidentally dropped, the hedge trimmer will turn off and the blade will coast to a stop after several seconds. The hedge trimmer will then be locked in the off position again.
What is a pole hedge trimmer?
Pole hedge trimmers are regular hedge trimmers attached to a pole. They are used for cutting high hedges without using a ladder.
Can I add additional poles to my pole hedge trimmer?
No. We do not advise adding additional extensions.
Can the poles be removed to convert to a handheld hedge trimmer?
We do not have a model that allows you to convert between a pole hedger and handheld hedge trimmer. However, some models do allow you to remove the middle extension pole to shorten the unit by a few feet.
How should I hold a pole hedge trimmer?
For best balance when using a pole hedge trimmer, do not overreach. Always keep proper footing and balance. Practicing proper footing and balance ensures that you will have proper control of the tool in unexpected situations. Always hold the unit firmly with both hands; keep your left hand on the pole shaft and your right hand on the rear handle, so your body is to the left of the blade line. Never use a left-handed (cross-handed) grip, or any stance that places your body or arm across the blade line. Ensure that you maintain a proper grip on the unit whenever the motor is running. For further details, refer to your owner’s manual.
Can I trim groundcover with a pole hedge trimmer?
The pole hedge trimmer is ideal for high level, hard to reach branches. It is not recommended to be used for ground cover as it is not ergonomically suited for low cutting.
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