Online Cancellation Policy
At Greenworks, we work hard to get orders sent out in an expedited fashion and attempt to process all orders the day they were placed. If you have received an order confirmation number and need to cancel, please log in to your account within 30 minutes of ordering, locate the order and cancel*. If more than 30 minutes has passed, or you checked out as a guest, simply follow the return policy and ship the item back to our warehouse for a product refund.
If product is refused for delivery, shipping and handling will be deducted from product refund.
Greenworks is not obligated but may apply store credit at our discretion.
*Must have registered account.
We only accept returns and refunds for new and unused products, please review our policy below.
If you have received a damaged item, please follow the return policy online here.
Returns for Damaged, Defective, or Broken Parts
1. Submit the request through the online return portal within 30 days of the shipment reception to begin the refund process.
2. It will take between 3 to 5 days to process the request.
3. You will receive an email with return shipping instructions and will be provided with a return shipping label.
4. Affix the return shipping label provided to the package and return the original item.
5. Once we receive the shipment, we will process your refund.
It is important to note, that in order for the refund to be successful, you must include all accessories and items that were included as part of the original shipment delivered to you. Please keep in mind that products must be unused.
Returns for Other Reasons
Follow the steps below if you are returning product for one of the following reasons:
- Better price available
- Bought by mistake
- Inaccurate description
- Item arrived too late
- No longer needed
Your refund will be processed after your return has been received at our facility and must take place within 30 days of receipt of shipment. Shipping costs will be deducted from the refund.
1. Submit the request through the return portal within 30 days of receipt of shipment.
2. You will receive an email with return shipping instructions and will be provided with a return shipping label. If you are unable to print the shipping label.
3. Affix the return shipping label provided to the package and return the original item within 30 days.
4. Once the shipment has been received by our facility and inspected, we will process your refund, minus shipping costs.
Return Shipping Labels
You will receive an email with the return shipping label link and instructions to complete your return. If you do not receive the email or need further assistance, please contact customer care 1-888-909-6757. Be sure to have on hand your Return Number and Order number for reference.
Return Policy - FAQs
How quickly are orders processed?
At Greenworks, we are committed to sending out orders in a timely manner and make every attempt to process orders the same day they are placed.
When can I expect to receive my refund?
You can expect to receive a refund within two weeks of shipping your package back to us. Timeline estimates are based on the following factors:
- Shipping time back to our facility once product has been picked up by carrier.
- Product inspection at our return facility.
- Refund processing from our financial institution.
Can I change the address to where I want my order to be shipped?
Once an order is placed, the order cannot be modified in anyway, including the shipping address. The order will need to be cancelled within 30 minutes and reordered with the new shipping address.
Can I cancel my order once it has been placed?
Because we process orders so quickly, orders can only be cancelled up to 30 minutes after they have been placed.
*Less any applicable shipping, handling, taxes and/or restocking fees.