• We collect the following information about you:

Context	Types of Data	Primary Purpose for Collection and Use of Data
Account Registration	We collect your name and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account.	We have a legitimate interest in providing account related functionalities to our users. Accounts can be used for easy checkout and to save your preferences and transaction history.
Cookies and first party tracking	We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. See our Cookie Policy for more information.	We have a legitimate interest in making our website operate efficiently.
Cookies and Third Party Tracking	We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites. See our Cookie Preference Center for more information.	Where required by law, we base the use of third party cookies upon consent.
Demographic Information	We collect personal information, such as your age or location.	We have a legitimate interest in understanding our users and providing tailored services.
Distance Information	When you use one of our Apps we collect your location from the GPS, Wi-Fi, and/or cellular technology in your device to determine your location and your distance from a store that sells our products.	We have a legitimate interest in understanding our users and providing tailored services. In some contexts our use is also based upon your consent to provide us with geo location information.
Email Interconnectivity	If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.	We have a legitimate interest in understanding how you interact with our communications to you.
Employment	If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment.	We use information about current employees to perform our contract of employment, or the anticipation of a contract of employment with you. In some contexts, we are also required by law to collect information about our employees. We also have a legitimate interest in using your information to have efficient staffing and work force operations.
Feedback/Support	If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.	We have a legitimate interest in receiving, and acting upon, your feedback or issues.
Mailing List	When you sign up for one of our mailing lists we collect your email address or postal address.	We share information about our products and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or services.
Mobile Devices	We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website or when visiting one of our stores.	We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.
Order Placement	We collect your name, billing address, shipping address, e-mail address, phone number, and credit card number when you place an order.	We use your information to perform our contract to provide you with products or services.
Partner Promotion	We collect information that you provide as part of a co-branded promotion with another company.	We have a legitimate interest in fulfilling our promotions.
Surveys	When you participate in a survey we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information.	We have a legitimate interest in understanding your opinions, and collecting information relevant to our organization.
Sweepstakes or contests	When you participate in a sweepstakes or contest we collect information about you which includes contact information to notify you if you are selected.	We have a legitimate interest in operating the sweepstakes. In some contexts we are also required by law to collect information about those that enter into our sweepstakes, and we have a legitimate interest in complying with those laws.
Website interactions	We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.	We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.
Web logs	We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.	We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular

 

 

Information from third parties

We may obtain information about you from third party sources such as public databases, business partners, joint marketing partners, social media platforms and other third parties. Examples of information that we may receive from other sources include: page view information from certain business partners with whom we co-branded or jointly offers and credit information from credit bureaus. The information could be used to better understand the user and improve our ability to provide relevant products and services to the user and therefore our marketing, as well as prevent or detect any fraud.

If you have any questions or would like more information on the legal basis for collecting your personal information, please contact us at privacy@greenworkstools.com'

Data Retention

We retain personal information as needed and for the purposes described in this Privacy Policy, as long as your account is active and in compliance with our retention policies and applicable law.

International transfers

We may transfer your personal information to other companies and / or its business partners of ours, if required by the purposes described in this Privacy Policy. This may involve the transfer of personal information to countries other than the user's country or region, even outside the European economic area (if the user belongs to that region), which may have a different level of data protection with respect to the user's country. Such countries may include, without limitation, the United States and other countries in which we or our subsidiaries and affiliates or business partners own facilities. In order to provide an adequate level of protection for the transfer of personal information, we utilize the Standard Contractual Clauses for such transfers . We are committed to taking all reasonable organizational and technical measures to protect the personal information that is transferred.

Our site will collect and maintain personal information provided by the users, including their names, addresses, mobile telephone numbers, and email addresses. The information mentioned is used when creating an account or when completing a purchase to match orders with corresponding user for any followup inquiries. During checkout, you can confirm consent of the use of your phone number, to receive marketing text messages (such as promotion codes and cart reminders) from Greenworks Tools at the number provided, including messages sent by autodialer. Consent is not a condition of any purchase.

Privacy Policy: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS disclaimer: By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message (our message frequency may vary). Message & data rates may apply. Reply STOP to opt-out of further messaging. Reply HELP for more information. See our Privacy Policy above for further details.

We may share your personal information with subsidiaries and business partners for the purposes described in this Privacy Policy, including (without limitation) performing transactions requested by you or making the work of us (or our subsidiaries) more responsive to needs of the user. If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage. Subsidiaries and / or business partners may contact you about us and our branded offerings, services and products. Your personal information will only be shared with subsidiaries and business partners who agree to protect it and use it only for the purposes specified by us.

In addition, we may share your personal information with participants in our sales and marketing chains, including (but not limited to) retailers, resellers, distributors, integrators, order managers and certain sales agents and channel partners, for purposes limited to the sale, marketing or support of our products and services.

We may also disclose your personal information to help comply with the law, prevent fraud or other legal action; as required by laws and regulations; if we (or any part of us) is sold or merged with another company; or if reasonably deemed necessary to protect us, our customers or the public interest.

Except as described above, we undertake not to disclose personal information to third parties for marketing purposes without your consent.

We want to help you keep personal information accurate. To view or change personal information that has been stored online in your Greenworks Account, visit the Greenworks Account section on the greenworkstools.com website. To ensure account security, the user is prompted to log in with their login ID and password.

Please click on this link to visit the Authorized Agent Designation page.

In the event that the processing of personal data is subject to EU data protection laws, you will have the following rights. These rights are not absolute and in some cases are subject to conditions as specified in applicable law

• Access: the user has the right to request information on the methods of processing personal data and to obtain a copy of this information
• Rectification: You have the right to request the rectification of inaccurate personal information and the completion of any incomplete personal information
• Objection: You have the right to object to the processing of your personal data, based on Greenworks Tools's legitimate interests (as described above)
• Deletion: You have the right to request the deletion of your personal information (subject to certain conditions)
• Automated decisions: the user has the right not to make a personal decision based solely on automated processing, if such a decision produces legal or similar consequences for the user.
• Restriction: You have the right to request the restriction of the processing of your personal information so that Greenworks Tools can no longer process that information until the restriction is lifted
• Portability: You have the right to receive the personal information you have provided to us, in a structured manner, in a commonly used and machine-readable format, and to transmit that information to another organization in certain circumstances.

In addition to the foregoing, you have the right to file a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable data protection laws.

If you have any questions about the type of personal information we hold, or to request deletion or correction of any personal information we hold about you, or to exercise any rights related to personal data, please send a written request to privacy@greenworkstools.com or to postal address provided at the bottom of this Privacy Policy. While we undertakes to comply with your request, we reserve the right to deny such access requests or to impose restrictions or requirements on such requests, if required or permitted by applicable law.

You can choose to receive (or not) marketing communications from us by indicating your preferences. The preference selection includes the following possibilities:

• Click "Unsubscribe" in any email communication from us or write to privacy@greenworkstools.com
• The Greenworks Account sections on Greenworkstools.com allow you to choose whether or not you wish to receive marketing communications from us and to subscribe or unsubscribe to newsletters relating to our products and services;
• You can visit the Unlist page to manage your marketing preferences or submit a request to be removed from our advertising and marketing lists (catalogs, telephone, fax and email); is
• If a shopping cart is saved while shopping online, the user can choose to receive a reminder by email;

You may email privacy@greenworkstools.com to refuse consent for us to create custom profiles.

Any marketing by us or third parties on our behalf is conducted in accordance with applicable law, including (where applicable) the methods to express your preferences (including the ability to be removed from our advertising lists and marketing above).

Allow up to a maximum of ten (10) business days for preferences sent by email to take effect. Since some promotions are developed in advance, for example direct mail catalogs, the user may receive marketing communications even after sending the request on preferences. Despite the refusal to receive marketing communications, you may still be contacted by us regarding requested transactions and / or support matters.

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure. These measures include:

• The use of encryption when collecting or transferring sensitive information, such as credit card details;
• The provision of technical and organizational measures designed to ensure the integrity, availability and resilience of processing systems and services;
• Physical access limited to our premises;
• Limited access to user information;
• Ensure that we, as well as our business partners, have adequate security measures in place to protect personal information; is
• Where required by law, destroying or removing identification of personal information.

We recommend that you keep the passwords you use confidential and that you are careful to avoid "phishing" attempts, ie receiving e-mails that appear to come from us and ask you to provide personal information. We do not ask for a user's ID and password via email.

In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

We care about the privacy of children and do not knowingly collect personal information from children through our websites. If you are a child under local law, please do not submit any personal information through our websites without the explicit consent and participation of a parent or guardian.

Our website includes social media features, including Facebook "Like" and Twitter "Follow" buttons. These features may collect your IP address, the page they are visiting on our website and set a cookie to enable the feature to function properly. Social media features are hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the provider company.

We provide links to other websites that may collect personal information about you when clicked. The information practices of third party websites linked to Greenworkstools.com are not covered in this Privacy Policy. We generally use the " " symbol or provide a notice to mark links to third party websites.

This Privacy Statement is occasionally updated by us. If there are any changes to this Privacy Policy or to any material relating to the use of personal information, we revise this Privacy Policy to reflect those changes, including the effective date at the end of this section. We recommend that you periodically review this Privacy Statement to be informed of how we use and protects your personal information. We will alert you to any material changes to this Privacy Policy by email.

- Last revision November 22, 2024.

If you would like to contact us regarding privacy issues, please email privacy@greenworkstools.com or write to the following address:

Greenworks DPO

500 S Main St #450, Mooresville, NC 28115

Company no: 1-888-909-6757

Please click the links below to get more details about Greenworks and its group of companies' local privacy practices.

United States

Canada

European Union