Crossover Z Tractor Lawn Mower

USER GUIDE

Troubleshooting

The Machine does not move.

Possible Causes

  1. There is no battery pack in the battery compartment that controls the drive function or the battery packs are not Globe designed.
  2. The battery pack is out of power.
  3. The steer control lever is in the NEUTRAL position.
  4. The steer control levers are not powered on.
  5. There is no person sitting on the seat or the seat switch is not connected.
  6. The PTO switch, or the left and right steer control levers are not in the original position when the machine power is on.
  7. The battery pack that controls the drive function is in a sleep state.

Solutions

  1. Make sure at least one Greenworks designed battery pack is inserted in the batter compartment that controls the drive function. Make sure the battery pack has power
  2. Make sure at least one green light on the battery pack is on.
  3. Make sure the steer control levers are both in the NEUTRAL position.
  4. Make sure the operator is sitting on the seat, if not, the beeper will alarm.
  5. Make sure the steer control levers work.
  6. Return the steer control lever and PTO switch to the original position, restart the machine. If the machine still fails to work, contact the service center for help.
  7. Restart the machine.

Sudden breakdown during driving.

Possible Causes

  1. The battery pack is out of power.
  2. The seat switch is disconnected on rugged or bumpy roads.
  3. The accelerator fails.
  4. The vehicle controller fails.
  5. The steer control levers are not powered on.
  6. The PTO switch, or the left and right steer control levers are not in the original position when the machine power is on.
  7. The battery pack that controls the drive function is in a sleep state.

Solutions

  1. Make sure at least one Greenworks designed battery pack is inserted in the batter compartment that controls the drive function.
  2. Make sure the battery pack has powerReturn the steer control lever and PTO switch to the original position, restart the machine. If the machine still fails to work, contact the service center for help.
  3. Contact Technical Support

    The blade fails to run when you pull up the PTO switch.

    Possible Causes

    1. There is no battery inserted that controls the left or right blade function.
    2. The battery pack is out of power.
    3. The steer control lever is in the NEUTRAL position.
    4. There is no person sitting on the seat or the seat switch is not connected.
    5. The steer control levers are not powered on.
    6. The PTO switch, or the left and right steer control levers are not in the original position when the machine power is on.
    7. The battery pack that controls the drive function is in a sleep state.

    Solutions

    1. Make sure at least one Greenworks designed battery pack is inserted in the batter compartment that controls the drive function.
    2. Make sure the battery pack has powerMake sure at least one green light on the battery pack is on.
    3. Make sure the steer control levers are both in the NEUTRAL position.
    4. Make sure the operator is sitting on the seat, if not, the beeper will alarm.
    5. Make sure the steer control levers work.
    6. Return the steer control lever and PTO switch to the original position, restart the machine. If the machine still fails to work, contact the service center for help.
    7. Restart the machine.

      The blade stops running during the mowing process.

      Possible Causes

      1. There is no battery pack in the battery compartment that controls the drive function or the battery packs are not Globe designed.
      2. The battery pack is out of power.
      3. The steer control lever is in the NEUTRAL position.
      4. There is no person sitting on the seat or the seat switch is not connected.
      5. The steer control levers are not powered on.
      6. The PTO switch, or the left and right steer control levers are not in the original position when the machine power is on.
      7. The battery pack that controls the drive function is in a sleep state.

      Solutions

      1. Make sure at least one Greenworks designed battery pack is inserted in the batter compartment that controls the drive function.
      2. Make sure the battery pack has powerMake sure at least one green light on the battery pack is on.
      3. Make sure the steer control levers are both in the NEUTRAL position.
      4. Make sure the operator is sitting on the seat, if not, the beeper will alarm.
      5. Make sure the steer control levers work.
      6. Return the steer control lever and PTO switch to the original position, restart the machine. If the machine still fails to work, contact the service center for help.
      7. Restart the machine.

       

        Frequently Asked Questions

        Q. How many batteries do I need to start the machine?

        The battery compartment has three columns, Each column controls different functions:, drive function, right blade function and left blade function. You can operate the machine once each column has at least one battery.

        Q. What does the battery capacity shown the display refer to?

        A. The display can only show the battery capacity for the drive function. Check the batteries in the battery compartment for the battery capacity of the right or left blade.

        Q. Can I operate the machine on a slope?

        A. Do not operate on inclines greater than 15 degrees. An operator should not operate on a slope until he is thoroughly familiar with the equipment.

        Q. Why does the blade stop working when I leave the seat.?

        A. It is normal. You must be seated for the blade to work. Go back to the seat and Once seated, push down on the PTO switch and then pull up it to restart the blade system.

        Q. Can I operate the machine on a slope?

        A. Do not operate on inclines greater than 15 degrees. An operator should not operate on a slope until he is thoroughly familiar with the equipment.

        Q. How long will the machine work when the battery capacity is too low.?

        A. The machine can drive about 0.6 mile if the battery that controls the drive function drops below 5%.

        Q. Why is the machine beeping?

        A. If you leave the seat without turning off the machine, the machine will beep to remind you to turn off the machine.

        Q. Can I wash the machine with a pressure washer?

        A. No, you can cannot. Do not wash the machine with a pressure washer. Only clean the machine with dry cloth.

        Q. Do I need to replace the gearbox oil? How often do I need to replace it?

        A. Yes. Replace the gearbox oil after operating the machine for 50 hours.

        Q. Can I use other types of Greenworks batteries for the machine?

        A. Yes. Check if the battery voltage matches the machine. Only when the battery power is above 4Ah can the machine identify the battery.

        Error Codes

        CODE: ML15, ML17, ML22

        The blade motor does not work

        Description

        The left cutter motor has failed.

        Solution

        Contact a service center for assistance.

        CODE: PMU12, OMU21, PMU22, PMU31, PMU33

        CODE: ML25

        CODE: PMU22, PMU32

        CODE: T15, T21

        CODE: V13

        CODE: V15

        CODE: V22, V23

        CODE: MR25

        CODE: PMU12

        CODE: PMU13

        CODE: PMU23

        CODE: V12

        CODE: V23

        CODE: V18

        Owner's Manual

        Operation Manual