Greenworks Tools GW 60V 22-inch Self Propelled Mowers

Model Nos. MO60L811
& MO60L521

Greenworks Tools recently discovered a potential issue with a small number of its GW 60V 22-inch Self Propelled Mowers, Model Nos. MO60L811 & MO60L521 (“Mowers”). The potential issue relates to a risk of a thermal event. Specifically, one or more components of the Mowers’ Printed Circuit Board Assembly (“PCBA”) may short, posing a risk of a thermal event only when in use. The risk of a thermal event is not related to the battery and should not pose a risk of triggering a thermal runaway of the battery. While Greenworks Tools is aware of no injuries related to the potential issue, out of an abundance of caution, it is issuing this safety notice.

Our records indicate that you may have purchased one or more of the Mowers.

What You Should Do

Immediately stop use of the Mower.
Locate Model and Serial Number on rear of mower.
Please submit a claim for a free replacement mower. For the fastest claim processing, visit Greenworks Tools’ Customer Claims Portal and submit the requested information. Greenworks Tools will then confirm whether you have one of the identified Mowers and provide additional instructions for receiving a free replacement mower. Alternatively, we can collect your claim for a free replacement mower over the phone.
If the mower model and serial has been correctly entered, and the form states, "Invalid model / serial number combination", NO FURTHERACTION IS REQUIRED.
If your mower model and serial is verified in the form, your mower is subject to this safety notice. Additional boxes will appear so you can upload your photos. Proceed to Step 6.
Please take and upload a photo of the model and serial number on rear flap of the mower.
The photo must be legible and should be framed as identified in PICTURE 1 Model and serial number.

Picture 1
Ensure all batteries are completely removed prior to cutting any wires. Locate and cut control wires as indicated in the pictures to the side. Use appropriate personal protective equipment (PPE) for the tool chosen.
Tools required to make the mower inoperable by completely cutting the wires in three locations as shown.
1. a. Wire cutter or similar pliers for cutting wires OR
2. b. Hack saw for cutting wires
3. c. Camera, ideally smartphone to capture photo of cut wires and serial number.
Please take and upload a photo of the cut wires which made the mower inoperable. Please frame the photo as shown in Picture 2.

Picture 2

Immediately stop use of the Mower.
Locate Model and Serial Number on rear of mower.
Please submit a claim for a free replacement mower. For the fastest claim processing, visit Greenworks Tools’ Customer Claims Portal and submit the requested information. Greenworks Tools will then confirm whether you have one of the identified Mowers and provide additional instructions for receiving a free replacement mower. Alternatively, we can collect your claim for a free replacement mower over the phone.
If the mower model and serial has been correctly entered, and the form states, "Invalid model / serial number combination", NO FURTHERACTION IS REQUIRED.
If your mower model and serial is verified in the form, your mower is subject to this safety notice. Additional boxes will appear so you can upload your photos. Proceed to Step 6.
Please take and upload a photo of the model and serial number on rear flap of the mower.
The photo must be legible and should be framed as identified in PICTURE 1 Model and serial number.
Picture 1
Ensure all batteries are completely removed prior to cutting any wires. Locate and cut control wires as indicated in the pictures to the side. Use appropriate personal protective equipment (PPE) for the tool chosen.
Tools required to make the mower inoperable by completely cutting the wires in three locations as shown.
1. a. Wire cutter or similar pliers for cutting wires OR
2. b. Hack saw for cutting wires
3. c. Camera, ideally smartphone to capture photo of cut wires and serial number.
Please take and upload a photo of the cut wires which made the mower inoperable. Please frame the photo as shown in Picture 2.
Picture 2