What is not covered

Your EXTENDED WARRANTY does not cover:

1. Refurbished products or products sold “as is;”

2. Products used in industrial or commercial settings;

3. Service required as a result of any moving or alteration of product or unauthorized repairs made by anyone other than Greenworks, or the use of parts or supplies other than those recommended by the manufacturer;

4. Damage and/or other product failure due to causes beyond Our control including operator negligence, failure to maintain or place the product according to the owner’s manual instructions, abuse, vandalism, theft, water exposure, fire, flood, wind, freezing, inadequate power supply, wiring, breakers, ductwork, improper installation, unusual atmospheric conditions, acts of war or acts of God;

5. Service necessary because of improper storage, improper ventilation, loss or damage as a result of violation of existing federal, state and municipal codes including repairs to products not complying with codes, inconsequential noises, reconfiguration of product;

6. Cosmetic damage, non-functional parts, and expendable items;

7. Any repair covered by the original manufacturer’s warranty or initiated by the manufacturer or recall program, whether the manufacturer is in business or not;

8. Repair or replacement caused by defects that existed prior to this EXTENDED WARRANTY purchase and known by You;

9. Normal, periodic or preventative maintenance;

10. Upgraded, retrofit, or unapproved components;

11. Upgrades to comply with regulatory laws;

12. Products with original serial numbers that have been removed, altered or cannot be readily determined;

13. Loss or corruption of data, damage due to computer viruses, and/or the restoration of software and operating systems to Your Product;

14. Shipping damage to products resulting from inadequate packaging by You;

15. Products powered or charged by non-Greenworks Products (ie non-Greenworks batteries or chargers) will completely void any and all warranties associated with the Products;

We may cancel this EXTENDED WARRANTY at any time in the event of fraud, material misrepresentation or breach of the EXTENDED WARRANTY by You. If We cancel this EXTENDED WARRANTY, You will be provided with a written notice at least thirty (30) days prior to cancellation at Your last known address, with the effective date for the cancellation and the reason for cancellation.

Read the following arbitration provision carefully. It limits certain of Your rights, including Your right to obtain relief or damages through court action.

To begin Arbitration, either You or We must make a written demand to the other party for arbitration. The Arbitration will take place before a single arbitrator. It will be administered in keeping with the Expedited Procedures of the Commercial Arbitration Rules (“Rules”) of the American Arbitration Association (“AAA”) in effect when the claim is filed. You may get a copy of these AAA’s Rules by contacting AAA at 1633 Broadway, 10th Floor, New York, NY 10019, calling (800) 778-7879 or visiting www.adr.org . The filing fees to begin and carry out arbitration will be shared equally between You and Us. This does not prohibit the arbitrator from giving the winning party their fees and expenses of the arbitration. Unless You and We agree, the arbitration will take place in Iredell, North Carolina. The Federal Arbitration Act, 9 U.S.C. § 1, et seq., will govern and not any state law on arbitration. YOU AGREE AND UNDERSTAND that this arbitration provision means that You give up Your right to go to court on any claim covered by this provision. You also agree that any arbitration proceeding will only consider Your claims. Claims by, or on behalf of, other individuals will not be arbitrated in any proceeding that is considering Your claims. Please refer to the State Disclosure section of this EXTENDED WARRANTY for any added requirements in Your state. In the event this Arbitration provision is not approved by the appropriate state regulatory agency, and/or is stricken, severed, or otherwise deemed unenforceable by a court of competent jurisdiction, You and We specifically agree to waive and forever give up the right to a trial by jury. Instead, in the event any litigation arises between You and Us, any such lawsuit will be tried before a judge, and a jury will not be impaneled or struck.

Name of product: 
24V and 80V batteries purchased individually or as a part of a tool kit from Costco or Costco.com.

Serial number of product: As stated in the shipping invoice.

Customer name: As stated in the product registration.

Start date of coverage: Upon receipt of the Product registration by Us, or sixty (60) days from the date the product is shipped to You, whichever is earlier.

End date of coverage: (Inclusive of the original Manufacturer’s warranty); Eight (8) years after the start date of coverage.