Online Cancellation Policy

At Greenworks, we work hard to get orders sent out in an expedited fashion and attempt to process all orders the day they were placed. Therefore, if you have received a purchase order number confirmation, we will no longer be able to cancel the order and it is the customer's responsibility to follow the return policy and ship the item back to our warehouse.

Returns. Made Easy

Greenworkstools.com Returns Policy

Items shipped from Greenworkstools.com, can be returned within 30 days of receipt of shipment. To access your order, you can use the order number or the email address you used to place the order. To start a return click here.

 

Returns for Damaged, Defective or Broken Parts

If you have received damaged or defective product, you can request a replacement item or a refund as long as the request is placed within 30 days of receiving your product. Please be sure to take pictures of any damage or defects as you will be asked to upload photos during the refund process.

  1. Submit the request through the online return portal and upload images of the damaged or incorrect item. Indicate whether you are wanting a refund or a replacement item.
  2. It will take between 24-48 hours to process the request.
  3. You will get an email notifying you if the return request has been approved and instructions on the next steps.
  4. You will receive an email with return shipping instructions and will be provided with a return shipping label.
  5. Affix the return shipping label provided to the package and return the original item.
  6. Once we receive the shipment, we will process your refund or ship new product based on your request.

 

Returns for Other Reasons

Follow the steps below if you are returning product for one of the following reasons:

  • Better price available
  • Bought by mistake
  • Inaccurate description
  • Item arrived too late
  • No longer needed

Your refund will be processed after your return has been received at our facility and must take place within 30 days of receipt of shipment. Shipping costs will be deducted from the refund.
  1. Submit the request through the return portal within 30 days of receipt of shipment.
  2. You will receive an email with return shipping instructions and will be provided with a return shipping label. If you are unable to print the shipping label.
  3. Affix the return shipping label provided to the package and return the original item within 30 days.
  4. Once the shipment has been received by our facility and inspected, we will process your refund, minus shipping costs.

 

Return Shipping Labels

You will receive an email with the return shipping label link and instructions to complete your return. If you do not receive the email or need further assistance, please contact customer care 1-888-909-6757. Be sure to have on hand your Return Number and Order number for reference.

 

Frequently Asked Questions

How quickly are orders processed?

At Greenworks, we are committed to sending out orders in a timely manner and make every attempt to process orders the same day they are placed.


Can I cancel my order once it has been placed?

Because we process orders so quickly, orders can only be cancelled up to 30 minutes after they have been placed.


How do I cancel my order?

Cancelling an order can be done by going to My Account and viewing your Recent Orders. If you are still within the 30 minute cancellation window, you will see an option to cancel your order. If your order has already been processed, that option will no longer be visible, and your order is no longer eligible for cancellation. And at that point, you will need to follow the return process to receive a refund. If the package is refused and returned to the Distribution Center, return shipping cost will be deducted from the refund.


When can I expect to receive my refund?

You can expect to receive a refund within two weeks of shipping your package back to us. Timeline estimates are based on the following factors:


  • Shipping time back to our facility once product has been picked up by carrier.
  • Product inspection at our return facility.
  • Refund processing from our financial institution.

If you have questions or need further assistance, feel free to call us toll free at 1-888-909-6757.



*Less any applicable shipping, handling, taxes and/or restocking fees.

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