1
Find your model in the affected product list.
Select the Kobalt product that matches the model number printed on the label affixed to your product. Only products listed on this page are included in the safety notice.
Safety Recall
Kobalt 24V/48V products included in this safety notice
Use your model and serial number to confirm that your product is included and submit your replacement-battery request.
This safety notice covers certain Kobalt 24V/48V products sold exclusively at Lowe’s stores and on Lowes.com. Charging the battery through the USB-C port while it remains inserted in the product can cause the battery to short-circuit and create an overheating hazard.
Stop using the affected battery immediately. If your product is listed below, enter your serial number and shipping information to request a replacement battery. When your replacement package arrives, follow the enclosed instructions for battery replacement, original-battery return, warning-label placement, and 48V charging-adapter use where applicable.
Kindly fill out the below form for a replacement.
How to Submit a Claim
2
Enter your serial number and shipping information.
Capture your serial number, battery serial number, and shipping address so the correct replacement battery or batteries can be sent directly to your home address if your product is included in the affected serial-number range.
3
Submit your request and follow the package instructions.
After your request is submitted, your replacement package will include the battery or batteries needed for your product. The package may also include a tool warning label and charging adapter for applicable 48V tools.
- There is no cost for the replacement process.
- Return the original battery or batteries in the replacement package using the provided return shipping label.
- If further assistance is required, please call 888-266-7096.
- Units were sold at Lowe’s stores and on Lowes.com from January 10, 2026 through April 28, 2026.
Submit your claim
Kindly fill out the below form for a replacement.
Check claim status
Enter the email address used on your claim and your case, order, or serial number to review the latest available status.
Label and return guidance
Use these instructions after your replacement package arrives. The package includes your replacement battery or batteries, return shipping label, and, for applicable 48V tools, a warning label and charging adapter.
Before operating your equipment:
read all enclosed instructions carefully. Failure to follow the instructions may result in
product damage, property damage, personal injury, or voiding of applicable warranties.
How to apply the warning label
Use this video as a visual guide along with the warning label and charging instructions included with your replacement package.
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- Remove the replacement battery or batteries from the package and remove all enclosed paperwork.
- Place the original battery or batteries supplied with your tool kit into the replacement package box.
- Reseal the box securely and apply the provided return shipping label to the outside of the package.
- For applicable 48V tools, clean and dry the label area, peel the backing from the warning label, and press the center first before smoothing outward toward the edges.
- For applicable 48V tools, use the enclosed charging adapter whenever charging the replacement battery with a USB-C connection.
- Use only the replacement battery or batteries supplied with the package and inspect the battery, charger, adapter, and cables before each use.
- Do not alter, modify, disassemble, or tamper with the battery, charger, or charging adapter. Discontinue use immediately if any component appears damaged, overheats, emits odor, leaks, or operates abnormally.