1700-PSI 13 Amp 1.2-GPM Electric Pressure Washer

Hello, The existing recall pertains to the gun handle of certain models. Please refer to the link below to see whether your unit is affected. https://www.greenworkstools.com/product-recall

Hello PWAlex, The stream would vary depending on the nozzle that you are using. However, it sounds like the spray tip could be clogged. Blow out or remove debris with your nozzle cleaning tool or a fine needle. Occasionally we suggest cleaning all nozzles by soaking all of your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction. The recall does not pertain to this issue or the nozzle, only the gun handle. Should you require further assistance, please do not hesitate to contact us at 1-888-909-6757 or by sending an email to info@greenworkstools.com. We would be happy to help.

Hello there, We do not offer multiple wands for our units, we only have the original wand model that comes on the unit. While we do not offer these products, they can be purchased from other brands that may be compatible. The extension wand would have to be connected to our wand using a 1/4" quick connect fitting, however, please know that the pressure may be affected as the units were not technically designed to be used with an extension wand. You could also try 1/4" second-story nozzles in lieu of an extension wand!

Hello Billb12345, The water inlet goes by part number 311011939AB, you may purchase it on our parts website: https://greenworks.ordertree.com/. To replace this part you would have to remove the housing on the pressure washer, carefully remove the u-pin that is holding the current piece in and then pull the existing part out. Then, install the new one and insert the u-pin back into place. For further assistance, please contact us at 1-888-909-6757 or send an email to info@greenworkstools.com. We would be happy to help!

Believe them when they say not to use an extension cord. I purged the air out of the line, even had a green light on the GFCI on the cord, and until I moved the cord to a regular outlet (inside the house) the unit wouldn't come on. Once it got power directly, it worked perfectly. (My outside outlets are horizontal and don't permit the large GFCI plug to seat properly; that's why I was using an extension cord.  I will see if my electrician can replace it with one that will. ) Thanks for a splendid little pressure washer and for the helpful tip! Lane in Charlotte, NC

Hello Chopaura, The power cord for this pressure washer model goes by part number 311201639A and the GFCI goes by part number 36305847. You can purchase these parts on our third-party parts site using the following link: https://greenworks.ordertree.com/

Hello, If this happens at all outlets, it could indicate an issue with the power cord and/or GFCI. Please contact us directly at 1-888-909-6757 or via email at info@greenworkstools.com for further assistance.

Hello I007285, This issue can be caused by a few factors such as excess air trapped in the pump, clogged nozzles or no nozzle being installed. Here you will find some troubleshooting suggestions to resolve these issues. 1) To clean the nozzles, soak all your nozzles in a half and half mixture of warm water and white vinegar. Soak all the nozzles for about an hour and then proceed to poke your nozzle cleaning tool or paper clip through the end of the nozzle hole to poke out any debris. After you have done this, rinse them with warm water. Your nozzles will now be free of any obstructions causing the unit to malfunction. 2) Purge any excess air from the pump. Set up the unit as per usual and ensure you are not using an extension cord. Remove any nozzle that may be connected at the end of the wand. Make sure that you have a green light on the GFCI on the power cord. Turn your garden hose on but leave the pressure washer turned OFF. With the pressure washer turned off, squeeze on the trigger for about 3 minutes – allowing the water to run through the unit at no pressure. In doing so, you are bleeding the unit out of any air that may be stuck in the pump. After 3 minutes, turn the unit on. If it is running, reinstall one of your clean nozzles and continue using the unit. 3) Ensure a nozzle is connected. 4) Ensure that the water source is fully opened and is at least 60PSI. 5) There should be 10' of unrestricted garden hose between the hose connection and the unit, any kinks will prevent the flow of water going into the unit and prevent proper pressure. If you have tried these steps and are still experiencing issues, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.