Privacy and Cookie Policy

Your privacy is important to us. This Privacy Statement explains how we may collect, process, use, protect, and share your personal information as well as your privacy rights under certain privacy laws.

Overview of Our Privacy Practice

Your privacy is important to us. This Privacy Statement explains how we may collect, process, use, protect, and share your personal information as well as your privacy rights under certain privacy laws.

This Privacy Policy does not apply to the websites of our business partners (as defined below) or other third parties, even if their websites are linked together. We recommend that you read the privacy information of the other parties involved.

This Privacy Policy governs the Personal Information we collect from customers, the website and other online visitors ("you"), as well as information automatically collected from online visits (such as data collected through cookies).

For purposes of this Privacy Policy, "Business Partner" means any subcontractor, supplier or other entity with whom Greenworks has an ongoing business relationship to provide products, services or information. "Personal Information" means any information that could directly or indirectly identify you, such as your name, telephone number, e-mail address, Internet Protocol ("IP") address and position.

Information We Collect
  • We collect the following information about you:
Context Types of Data Primary Purpose for Collection and Use of Data
Account Registration We collect your name and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account. We have a legitimate interest in providing account related functionalities to our users. Accounts can be used for easy checkout and to save your preferences and transaction history.
Cookies and first party tracking We use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. See our Cookie Policy for more information. We have a legitimate interest in making our website operate efficiently.
Cookies and Third Party Tracking We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites. See our Cookie Preference Center for more information. Where required by law, we base the use of third party cookies upon consent.
Demographic Information We collect personal information, such as your age or location. We have a legitimate interest in understanding our users and providing tailored services.
Distance Information When you use one of our Apps we collect your location from the GPS, Wi-Fi, and/or cellular technology in your device to determine your location and your distance from a store that sells our products. We have a legitimate interest in understanding our users and providing tailored services. In some contexts our use is also based upon your consent to provide us with geo location information.
Email Interconnectivity If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. We have a legitimate interest in understanding how you interact with our communications to you.
Employment If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment. We use information about current employees to perform our contract of employment, or the anticipation of a contract of employment with you. In some contexts, we are also required by law to collect information about our employees. We also have a legitimate interest in using your information to have efficient staffing and work force operations.
Feedback/Support If you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply. We have a legitimate interest in receiving, and acting upon, your feedback or issues.
Mailing List When you sign up for one of our mailing lists we collect your email address or postal address. We share information about our products and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products or services.
Mobile Devices We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website or when visiting one of our stores. We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.
Order Placement We collect your name, billing address, shipping address, e-mail address, phone number, and credit card number when you place an order. We use your information to perform our contract to provide you with products or services.
Partner Promotion We collect information that you provide as part of a co-branded promotion with another company. We have a legitimate interest in fulfilling our promotions.
Surveys When you participate in a survey we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information. We have a legitimate interest in understanding your opinions, and collecting information relevant to our organization.
Sweepstakes or contests When you participate in a sweepstakes or contest we collect information about you which includes contact information to notify you if you are selected. We have a legitimate interest in operating the sweepstakes. In some contexts we are also required by law to collect information about those that enter into our sweepstakes, and we have a legitimate interest in complying with those laws.
Website interactions We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser. We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.
Web logs We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular.


Information from third parties


We may obtain information about you from third party sources such as public databases, business partners, joint marketing partners, social media platforms and other third parties. Examples of information that we may receive from other sources include: page view information from certain business partners with whom we co-branded or jointly offers and credit information from credit bureaus. The information could be used to better understand the user and improve our ability to provide relevant products and services to the user and therefore our marketing, as well as prevent or detect any fraud.

If you have any questions or would like more information on the legal basis for collecting your personal information, please contact us at privacy@greenworkstools.com'

Data Retention

We retain personal information as needed and for the purposes described in this Privacy Policy, as long as your account is active and in compliance with our retention policies and applicable law.

International transfers

We may transfer your personal information to other companies and / or its business partners of ours, if required by the purposes described in this Privacy Policy. This may involve the transfer of personal information to countries other than the user's country or region, even outside the European economic area (if the user belongs to that region), which may have a different level of data protection with respect to the user's country. Such countries may include, without limitation, the United States and other countries in which we or our subsidiaries and affiliates or business partners own facilities. In order to provide an adequate level of protection for the transfer of personal information, we utilize the Standard Contractual Clauses for such transfers . We are committed to taking all reasonable organizational and technical measures to protect the personal information that is transferred.

Use of personal information
Our site will collect and maintain personal information provided by the users, including their names, addresses, mobile telephone numbers, and email addresses. The information mentioned is used when creating an account or when completing a purchase to match orders with corresponding user for any followup inquiries. During checkout, you can confirm consent of the use of your phone number, to receive marketing text messages (such as promotion codes and cart reminders) from Greenworks Tools at the number provided, including messages sent by autodialer. Consent is not a condition of any purchase.
Sharing of personal information

We may share your personal information with subsidiaries and business partners for the purposes described in this Privacy Policy, including (without limitation) performing transactions requested by you or making the work of us (or our subsidiaries) more responsive to needs of the user. If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage. Subsidiaries and / or business partners may contact you about us and our branded offerings, services and products. Your personal information will only be shared with subsidiaries and business partners who agree to protect it and use it only for the purposes specified by us.

In addition, we may share your personal information with participants in our sales and marketing chains, including (but not limited to) retailers, resellers, distributors, integrators, order managers and certain sales agents and channel partners, for purposes limited to the sale, marketing or support of our products and services.

We may also disclose your personal information to help comply with the law, prevent fraud or other legal action; as required by laws and regulations; if we (or any part of us) is sold or merged with another company; or if reasonably deemed necessary to protect us, our customers or the public interest.

Except as described above, we undertake not to disclose personal information to third parties for marketing purposes without your consent.

Access to information by the user
We want to help you keep personal information accurate. To view or change personal information that has been stored online in your Greenworks Account, visit the Greenworks Account section on the greenworkstools.com website. To ensure account security, the user is prompted to log in with their login ID and password.
Authorized Agent Designation
EU rights on User data protection

In the event that the processing of personal data is subject to EU data protection laws, you will have the following rights. These rights are not absolute and in some cases are subject to conditions as specified in applicable law

  • Access: the user has the right to request information on the methods of processing personal data and to obtain a copy of this information
  • Rectification: You have the right to request the rectification of inaccurate personal information and the completion of any incomplete personal information
  • Objection: You have the right to object to the processing of your personal data, based on Greenworks Tools's legitimate interests (as described above)
  • Deletion: You have the right to request the deletion of your personal information (subject to certain conditions)
  • Automated decisions: the user has the right not to make a personal decision based solely on automated processing, if such a decision produces legal or similar consequences for the user.
  • Restriction: You have the right to request the restriction of the processing of your personal information so that Greenworks Tools can no longer process that information until the restriction is lifted
  • Portability: You have the right to receive the personal information you have provided to us, in a structured manner, in a commonly used and machine-readable format, and to transmit that information to another organization in certain circumstances.

In addition to the foregoing, you have the right to file a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable data protection laws.

If you have any questions about the type of personal information we hold, or to request deletion or correction of any personal information we hold about you, or to exercise any rights related to personal data, please send a written request to privacy@greenworkstools.com or to postal address provided at the bottom of this Privacy Policy. While we undertakes to comply with your request, we reserve the right to deny such access requests or to impose restrictions or requirements on such requests, if required or permitted by applicable law.

Select your communication preferences, opt out of marketing explicitly and create personalized profiles

You can choose to receive (or not) marketing communications from us by indicating your preferences. The preference selection includes the following possibilities:

  • Click "Unsubscribe" in any email communication from us or write to privacy@greenworkstools.com
  • The Greenworks Account sections on Greenworkstools.com allow you to choose whether or not you wish to receive marketing communications from us and to subscribe or unsubscribe to newsletters relating to our products and services;
  • You can visit the Unlist page to manage your marketing preferences or submit a request to be removed from our advertising and marketing lists (catalogs, telephone, fax and email); is
  • If a shopping cart is saved while shopping online, the user can choose to receive a reminder by email;

You may email privacy@greenworkstools.com to refuse consent for us to create custom profiles.

Any marketing by us or third parties on our behalf is conducted in accordance with applicable law, including (where applicable) the methods to express your preferences (including the ability to be removed from our advertising lists and marketing above).

Allow up to a maximum of ten (10) business days for preferences sent by email to take effect. Since some promotions are developed in advance, for example direct mail catalogs, the user may receive marketing communications even after sending the request on preferences. Despite the refusal to receive marketing communications, you may still be contacted by us regarding requested transactions and / or support matters.

Protection of your personal information

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure. These measures include:

  • The use of encryption when collecting or transferring sensitive information, such as credit card details;
  • The provision of technical and organizational measures designed to ensure the integrity, availability and resilience of processing systems and services;
  • Physical access limited to our premises;
  • Limited access to user information;
  • Ensure that we, as well as our business partners, have adequate security measures in place to protect personal information; is
  • Where required by law, destroying or removing identification of personal information.

We recommend that you keep the passwords you use confidential and that you are careful to avoid "phishing" attempts, ie receiving e-mails that appear to come from us and ask you to provide personal information. We do not ask for a user's ID and password via email.

In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Collection and use of children's personal information

We care about the privacy of children and do not knowingly collect personal information from children through our websites. If you are a child under local law, please do not submit any personal information through our websites without the explicit consent and participation of a parent or guardian.

Cookies and similar technologies

Use of Cookies by Us and Business Partners

Our websites use our and third party "cookies" to allow you to access services and personalize your online experience. These technologies and the information collected can be used to track user activity across multiple devices. Where appropriate, we use cookies to store preferences and other information on the user's computer in order to save time by eliminating the need to repeatedly enter the same information.

A cookie is a text file that is placed on your computer's hard drive. Depending on the selected settings, the user's browser adds the text to the device in the form of a small file. Many browsers are set to accept cookies by default. The user has the possibility to accept or refuse cookies, according to his preferences. The help section of the web browser, probably located on the toolbar, generally indicates how to prevent the browser from accepting new cookies, how to receive notifications from the browser when a new cookie is received or how to disable all cookies.

Cookies allow you to take advantage of some of our essential features, including the ability to save a shopping cart and remember items in the shopping cart between visits. By rejecting cookies, you may not be able to access or use other interactive features of our websites and services that depend on cookies.

Targeted Advertising by Us and Third Parties

We work with personalization and advertising business partners to use cookies and Internet browsing to serve personalized content and relevant advertising to you when viewing mobile applications, greenworkstools.com and other websites. For example, if you view a product on our website, you can see similar product offerings on other websites you visit. The cookies used by these business partners also make it possible to evaluate the performance of advertising campaigns and to identify the pages visited, the links and the selected ads, as well as other actions taken on these web pages and the site of origin that led to our web page. These cookies can be effective regardless of whether you are on greenworkstools.com or other websites.

Learn more about targeted advertising and how to decline.

"Do Not Track" signals

While you can opt out of targeted advertising via the "Learn more" link above and control the use of cookies via your web browser as described in "Our and Business Partner's Use of Cookies", some web browsers also offer the ability to enable the "Do Not Track" setting. This setting sends a special signal to websites you encounter while browsing the web. The "Do Not Track" signal is different from disabling certain forms of tracking by rejecting cookies in your browser settings, since browsers with the "Do Not Track" setting enabled are however able to accept cookies. We are currently unable to respond to signals www.allaboutdnt.org.

Targeted email marketing from Us

Some marketing materials, including marketing emails, may be customized based on your visits to Greenworkstools.com, browsing, and your purchase history. Additionally, by clicking on certain links within marketing emails, our email service provider may place a cookie on your browser. This type of cookie is linked to your email address or IP address and used to collect information about the products and services viewed and purchased on Greenworkstools.com. The information collected could be used to personalize and adapt future marketing email messages.

Use of web beacons, pixel tags and tracking technology by us and our partners

We or our business partners may use web beacons on websites, in e-mail messages, in advertisements on other websites or in our advertisements in third-party e-mail messages. Similarly, third parties whose content or advertisements appear on Greenworkstools.com or whose e-mails are sent to our users may also place web beacons in their advertisements or e-mail messages to measure the effectiveness of content, advertising or email messages.

A web beacon is an electronic image that can be used to recognize a cookie on the user's computer when viewing a web page or e-mail message. Web beacons help us measure the effectiveness of the site and advertising in various ways. For example, web beacons can count the number of people who visit our website from a particular advertisement or make a purchase from our website after viewing a particular advertisement, they can also tell when a web page is viewed and provide a description of the page where the web beacon is located. Web beacons can also measure the effectiveness of email campaigns, by counting the number of individuals who open or react to an email message. Determine when a message is opened and determine how many times an email is forwarded. Under local law, we may combine information collected through web beacons with other personal information collected from you.

We may allow certain business partners to compile individual or aggregated statistics from the use of web beacons on Greenworkstools.com by us, our agents or others, to determine the effectiveness of online marketing and to develop statistics that make it possible to understand the frequency with which an advertisement results in a purchase or other action on the advertiser's site. Information aggregation may include demographic and usage information. No personal information is shared with business partners for this research.

You can make some Web beacons unusable by rejecting cookies in your web browser, as described in the Our and Business Partner Use of Cookies section above.

When you visit our Web sites or view emails, pixel tags (also called "clear" gifs), tracking links and / or similar technologies may be used to record some of the pages you visit on our websites. Pixel tags could also be used to determine which types of email messages are supported by the user's browser. We may use information collected through web beacons, pixel tags, tracking links and similar technologies in combination with your personal information to personalize your browsing experience on Greenworkstools.com, as well as deliver more useful and relevant advertisements.

Social media functions

Our website includes social media features, including Facebook "Like" and Twitter "Follow" buttons. These features may collect your IP address, the page they are visiting on our website and set a cookie to enable the feature to function properly. Social media features are hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the provider company.

Links to third party websites and services

We provide links to other websites that may collect personal information about you when clicked. The information practices of third party websites linked to Greenworkstools.com are not covered in this Privacy Policy. We generally use the " " symbol or provide a notice to mark links to third party websites.

Changes to this Privacy Policy

This Privacy Statement is occasionally updated by us. If there are any changes to this Privacy Policy or to any material relating to the use of personal information, we revise this Privacy Policy to reflect those changes, including the effective date at the end of this section. We recommend that you periodically review this Privacy Statement to be informed of how we use and protects your personal information. We will alert you to any material changes to this Privacy Policy by email.

Contact Greenworks

If you would like to contact us regarding privacy issues, please email privacy@greenworkstools.com or write to the following address:


Greenworks DPO


500 S Main St #450, Mooresville, NC 28115


Company no: 1-888-909-6757


Country specific privacy policies

Please click the links below to get more details about Greenworks and its group of companies' local privacy practices.


United States

Canada

European Union


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