Battery operated string trimmer: Check that the battery has enough charge. Make sure to use a fully charged battery when starting your chores. Also, ensure the battery pack is installed and secured in the unit. If the battery is loose or can easily be removed it is not fully secured. A fully secured battery should have some resistance when pulled.
Corded string trimmers: Use the guide inside the owner’s manual to ensure you have the correct extension cord required for operation. Check that the extension cords are in good working condition and make sure they are fully connected on both ends. If it still won't turn on, follow the start guide instructions that are located inside the owner’s manual.
How do I advance line?
Auto-feed string trimmers: To advance line, simply squeeze and release the trigger and repeat. Each time you start and stop the unit approximately ¼ inch of trimmer line will release. The more often you do this, the more line will advance.
Bump and Feed string trimmers: While the unit is spinning, gently tap the bottom of the unit (knob) on the ground and the string trimmer will release approximately ¼ inch of line each time you tap it. The more often you do this, the more line will be released.
How do I clean my string trimmer?
To reduce yard debris build up on your string trimmer, do the following:
• Wipe the machine after each use with a damp cloth dipped in water or neutral detergent.
• Do not use aggressive detergents or solvents to clean the plastic parts or handles.
• Keep the trimmer head free of grass, leaves, or excessive grease.
• Keep the air vents clean and free of debris to avoid overheating and damage to the motor or battery.
• Do not spray water onto the motor and electrical components.
Why does my unit stop when cutting grass?
Check the following if your unit suddenly stops cutting during use:
• The guard is not on the unit. Ensure the guard is attached for each use.
• The line is too heavy. Make sure you’re using the correct cutting line for your unit. Refer to the specification for the correct diameter of line that should be used with your string trimmer unit.
• The motor is overloaded. Make sure that the cutting path (length of line outside of the trimmer head) is no more than the maximum cutting width of your unit.
• The battery may be too warm. Allow it to cool and try again. Remove the battery from the unit and take it indoors to a cool/dry shaded location. Leave for 10 minutes, then try again once the the battery cools.
• The battery pack may require charging or may not be properly installed.
Why isn’t my string trimmer cutting well?
Check that the guard is cleared of debris. Built up debris on the underside of the guard may prevent the line from cutting at its full potential. Ensure the cutting blade located on the underside of the guard is exposed, clean, and clear of debris. If the blade is dull, sharpen or replace the cutting blade. This will allow your trimmer line to work more effectively.
Rated 5 out of
5 by
Sister P from
It was a gray I bought August 9, 2018. I must say excellent work.I bought this item two (2) years ago and I am so happy that i did , because my lawn look so gorgeous, somewhere to sit and have fun, especially during this holiday season
Date published: 2020-11-27
Rated 5 out of
5 by
MRSCOLE131 from
Extra long lastingI only use a little string at a time so this 240ft replacement string will last me a long time! Super strong too so it lasts even longer!
Date published: 2020-09-27
Rated 5 out of
5 by
Bill10 from
Just what is neededHaven't needed it yet. Looks like it should work fine.
Date published: 2020-08-03
Rated 5 out of
5 by
Kelciemarie1 from
Works greatGets the job done and didn't break off as easily as other brands.
Date published: 2020-07-30
Rated 5 out of
5 by
70bill from
Good productIt was the exact line that the original spools came with?
Date published: 2020-05-24
Rated 5 out of
5 by
windydrumlins from
String great - tool died!Really appreciate the quality and pricing of the string. Unfortunately, very disappointed with the tool as it wore out very quickly. Too much plastic, i.e. gear assembly got loose and simply self-destructed. Somewhat expensive purchase given it lasted only 1 year! Rating below refers to tool, not string....
Rated 5 out of
5 by
Sister P from
It was a gray I bought August 9, 2018. I must say excellent work.I bought this item two (2) years ago and I am so happy that i did , because my lawn look so gorgeous, somewhere to sit and have fun, especially during this holiday season
Date published: 2020-11-27
Rated 5 out of
5 by
MRSCOLE131 from
Extra long lastingI only use a little string at a time so this 240ft replacement string will last me a long time! Super strong too so it lasts even longer!
Date published: 2020-09-27
Rated 5 out of
5 by
Bill10 from
Just what is neededHaven't needed it yet. Looks like it should work fine.
Date published: 2020-08-03
Rated 5 out of
5 by
Kelciemarie1 from
Works greatGets the job done and didn't break off as easily as other brands.
Date published: 2020-07-30
Rated 5 out of
5 by
70bill from
Good productIt was the exact line that the original spools came with?
Date published: 2020-05-24
Rated 5 out of
5 by
windydrumlins from
String great - tool died!Really appreciate the quality and pricing of the string. Unfortunately, very disappointed with the tool as it wore out very quickly. Too much plastic, i.e. gear assembly got loose and simply self-destructed. Somewhat expensive purchase given it lasted only 1 year! Rating below refers to tool, not string....
I have a 60v greenworks trimmer, model ST60L254 and would like to purchase a replacement spool. Where can I get this as I don't see a pre-wound one on your website?
Asked by: Tonman
Hello Tonman,
This unit has been designed to accept both sizes ~ 0.095" or 0.080" (2.4 mm / 2.0 mm). The unit has a quick-load trimmer head. Simply follow the instruction inside the owner's manual to rewind the existing spool. https://images.thdstatic.com/catalog/pdfImages/e9/e98d45b4-8737-4bbb-aaad-04dd21f2fefa.pdf
Answered by: Greenworks Customer Care
Date published: 2021-09-21
Originally, my trimmer edger came with metal-like string. This is plastic? Why the change?
Asked by: MsquaredP
Hello MsquaredP,
Thank you for your question. While we do not have metal string, we do have a gray spool that we think you may be referring to. Here is link to this string: https://www.amazon.com/Greenworks-065-Inch-240-Foot-Replacement-2906202/dp/B01ID87Y4U/ref=sr_1_8?dchild=1&keywords=greenworks+string+trimmer+string&qid=1622481074&s=lawn-garden&sr=1-8
Answered by: Greenworks Support
Date published: 2021-05-31
I purchased a 60V trimmer and it came with extra .08 trimmer line. I don’t see .08 trimmer line on greenworks website. Where do I buy .08 trimmer line for model # ST6OL254?
Asked by: Aa Ron
Hello there,
You can use any generic .080 inches in diameter trimmer line. They're sold at your online and your local home hardware and garden supply stores.
Answered by: Greenworks Support
Date published: 2021-05-12
Model 2100102 what string can i buy for this unit?
Asked by: Jose007
Hello bob007,
This string is too thin for model 2100102. You should look for line that is .080 inches in diameter. You can also purchase pre-wound spool here:
https://www.greenworkstools.com/bump-feed-replacement-spool-2936602
Answered by: Greenworks Support
Date published: 2021-05-10
How do you rewind the string so it doesn’t tangle?
Asked by: Trick
Hello Trick,
We are sorry to hear that you are having trouble rewinding the trimmer line. If this trimmer line has become undone and tangled, we suggest untangling it and then slowly wrapping it around on an object such as a pop can or something similar in diameter, this makes it easier to rewind and prevents it from tangling.
